We’re here to help

Our support team is committed to helping you get the most out of SoloFlow. We respond to all inquiries within 24 hours.

Contact Methods

Email Support

Send us your questions at support@soloflow.online

We’ll get back to you within 24 hours (usually much faster). Include your account email and a detailed description of your issue for the quickest response.

Contact Form

Fill out the form below and we’ll respond as soon as possible.

(Note: Contact form component will be implemented in Phase 3.5)

FAQ Section

Many common questions are answered in our Frequently Asked Questions section. Check there first for instant answers about:

• Account setup and configuration
• Billing and subscription management
• Feature usage guides
• Troubleshooting common issues

Popular Topics

Getting Started

• First invoice: Learn how to create your first invoice in under 2 minutes
• Offline mode: Understand how to work without an internet connection
• Customer management: Add and organize your customers and prospects
• Peppol setup: Configure e-invoicing for Belgian and European compliance

Billing Questions

• Freemium limits: What’s included in the free plan?
• Upgrade to Premium: How to unlock unlimited documents (€9.99/month)
• Payment methods: Accepted credit cards and billing cycles
• Cancellation: How to downgrade or cancel your subscription

Technical Issues

• Sync problems: Troubleshooting offline data synchronization
• Login issues: Password reset and authentication help
• App crashes: Reporting bugs and getting fixes
• PDF generation: Issues with invoice PDF exports

Feature Requests

Have an idea to improve SoloFlow? We’d love to hear it! Email us at support@soloflow.online with the subject line “Feature Request”.

Premium Support

Premium Plan subscribers get priority support with:

• Faster response times: Priority queue for all inquiries
• Multiple channels: Email + in-app chat support
• Dedicated assistance: Help with setup, migration, and advanced features
• Beta access: Early access to new features and updates

Not a Premium subscriber yet? Upgrade now to unlock priority support and unlimited documents.

Support Hours

Our team operates Monday to Friday, 9:00 AM - 6:00 PM CET.

Emergency issues affecting critical business operations are prioritized regardless of plan type.

Self-Service Resources

Before reaching out, you might find these resources helpful:

• User Guide: Complete documentation for all features
• FAQ: Answers to common questions
• Video Tutorials: Step-by-step walkthroughs
• System Status: Check current service status

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Need immediate help? Email us at support@soloflow.online